Hey there @swcq, thank you for reaching out.
We’re still working on improving our app/website, and still in the development stage with it. Sometimes, there can be some app issues/glitches, such as errors like these.
We’d recommend to either try again later when this happens, or try via a different device or browser, or deleting cache & cookies and see if that helps.
We’d also recommend trying both the app and website when this happens, and usually one of these methods will resolve it.
If not, we’d request you try again later and at different times. If the issue persists for a longer time-period, please let us know.
Oops something went wrong!!! Having this issue for last few weeks now and can’t top up me credit or extend my bundle.
Same issue with my daughter account!
Can someone please assist and sort out this problem?
Thanks