I’ve had this too! For my daughter’s sim. I was provided with a usage report- which shows me nothing. I am not convinced of the account safety now as we’ve not been outside of the UK, and therefore I will be leaving ID.
I’ve asked for them to assist my understanding as to whether I have been a subject to data theft or a data breach, I am less than impressed in all honesty.
Same here. My card wasn't recognised by sim manager and I couldn't get into networks to see what I was connected to. I never left the UK either, but said I'd used 30g of my roaming allowance??
I am now in Ireland and I'm not sure I have any roaming data left as it renews in 9 days, I'll be home by then!!!
I'm using WiFi at the moment, then switching to airplane mode when out and about as I don't want to get charged ridiculous amounts for over using.
Hi @Jeff McIntosh @Niamhsmum,
Welcome to the Community!
Did you get this message after purchasing, upgrading or changing your plan?
It seems that it may be an error but you can double check this by contacting our Live Chat Team and they can look into the account.
Kash
