I placed my upgrade order yday around 12am . I had two emails one confirming order the other saying it had been processed and I'd get another email when dispatched. Well it should be next day delivery but I've heard nothing so it clearly isn't coming today..
So I want to what is happening
You took the money out my bank for the upfront payment so where is my phone.
+10
Forum members can’t look at customers orders,
With your order reference number to-hand, perhaps contact the iD Mobile sales team about this - call 020 7139 1397.
The advisers work between 9am - 6pm.
+10
Okay
You’ll hear back from iD sooner using their online Live Chat service, otherwise sending a private message using Facebook Messenger, or X (formerly Twitter) can be more efficient than this forum.
Oh I thought I'd staff also worked on here . Silly me
Thank you
+6
Hi
Sorry to hear this, do you still require assistance with this?
Please let us know if so so we can get in touch.
We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.
Tom
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