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Access to my account - without Sim

  • 29 December 2020
  • 4 replies
  • 289 views
cjmessa80
Rank

Hi. I need access to view my phone bill I do not have access to the Sim. As I am using a different sim altogether, How may I access my online account with out having to wait for a confirmation number on the ID sim? thank you

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Best answer by Michelle 2 February 2021, 10:35

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4 replies

Michelle
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Userlevel 5
Badge +8

Hi @irhanwilliam 

 

Please can you confirm if you are trying to reset your password for the iD Mobile account or are you trying to reset your password for another account with a different company?

 

Thanks

 

Michelle 

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I
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I don’t know now how can I reset the password of my website

I
Rank

Unfortunately, I got the same problem some days ago can’t be getting the confirmation code on my sim i was resetting the password of one of my website.

Mohammed
Rank
Userlevel 7
Badge +10

Hello @cjmessa80,

It’s not possible to access the iD account without a SIM unless you already know the password of the iD account set-up.

 

When you say “you do not have access” what do you mean by this? 

Have you lost the SIM or just currently away from the SIM temporarily?

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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