I recently purchased an add-on. When I first confirmed the purchase, a message displayed on my screen saying my connection had failed. I went to purchase again and I have now been charged twice! How can I get one of the duplicates removed and refunded? Thanks.
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Hello
Which add-on did you purchase can you confirm?
Do both payments show as having been taken or as pending?
How many add-ons can you see in the app?
Mohammed
Hi Mohammed,
I wanted to purchase 1x 3GB of data for one month. Instead I have accidentally purchased this add on twice.
Both payments are confirmed and both add pjs can be seen on my account.
Thanks, Aphra
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