accidental duplicate add-on purchase

  • 3 June 2021
  • 3 replies

I recently purchased an add-on. When I first confirmed the purchase, a message displayed on my screen saying my connection had failed. I went to purchase again and I have now been charged twice! How can I get one of the duplicates removed and refunded? Thanks.

3 replies

Userlevel 7
Badge +9

Hello @AphraB 

Which add-on did you purchase can you confirm?

Do both payments show as having been taken or as pending?

How many add-ons can you see in the app?



Hi Mohammed,

I wanted to purchase 1x 3GB of data for one month. Instead I have accidentally purchased this add on twice. 
Both payments are confirmed and both add pjs can be seen on my account. 
Thanks, Aphra 

Userlevel 6
Badge +4

Hi @AphraB 

We will send you a Private Message now to help with removing one of the add ons and refunding you. To view the message sent, simply click on your profile icon and select Private Message.