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acessing account MyiD

  • 29 December 2020
  • 3 replies
  • 32 views
PennyT
Rank

I have been trying to access my account but it does not accept my email or password. When I go to forgotten password and email it then tells me my phone number surname and date of birth is incorrect 

This is driving me crazy and has been the only complaint I have had WITH ID 

are you able to help 

Kind regards 

Penny 

 

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Best answer by Mohammed 30 December 2020, 12:45

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3 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hello @PennyT,

We’ll PM you so we can take a look at this and make sure all details match.

It’s possible one of these were entered incorrectly when you made the purchase.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
PennyT
Rank

That might have been a possibility the young man was in too much of a hurry 

How can I sort this out 

Penny 

Mohammed
Rank
Userlevel 7
Badge +10

Hello @PennyT,

We’ve PMed you already.

You can access this here: https://community.idmobile.co.uk/inbox/overview

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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