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Adult Content Filtering

S
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Userlevel 1
I have just bought two sims for my children and they have installed the app to keep track of their allowances (I pay and control the accounts). The problem is that the Adult Content Filtering switch is accessible from within the app! Is there any way to lock this?
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Best answer by Mohammed 11 July 2018, 13:37

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14 replies

L
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L
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Great!

Thank you very much! 

Rory
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Userlevel 5
Badge +6

Hi @lifeisfun, sorry for the delay in getting back to you. The Live Chat team will be able to disable content filtering for you.

 

Thank you,

Rory

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L
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I have the same issue 

Please help 

Thank you 

L
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The content filtering toggle disappeared from the app!

I can't access this setting in the app and/or from the web either

Please help

Thank you 

Michelle
Rank
Userlevel 5
Badge +8

Hello @burdmannn 

 

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle 

iD Mobile 

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B
Rank
Userlevel 1

Hello @Vahaye,

I’ve sent you a PM already to pick this up.

 

Mohammed

 

Hello, i have the same issues. please advise.

 

TY!

Mohammed
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Userlevel 7
Badge +10

Hello @Vahaye,

I’ve sent you a PM already to pick this up.

 

Mohammed

 

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V
Rank

Hi! 

I bought a pay as you go simcard. Someone could tell me how Can I turn off the adult content filter? I try to find on my app but there I don't see that option. Thank you

Will
Rank
Userlevel 6
Badge +8

Hi @Bweyman,

 

Was the handset turned off for 10 minutes?

 

Will

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B
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After turning off my adult content still not work I switch phone off n on but still not work

Mohammed
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Userlevel 7
Badge +10

Hello @Darrenjalley,

Try turning off the handset for 10 minutes then restarting.

This will help reset you on the network and pick up any changes from the network end.

 

Mohammed

 

 

 

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Darrenjalley
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After turning off my adult content feature I still can't view any adult content ?

Mohammed
Rank
Userlevel 7
Badge +10
Hello @Swampy,

Adult Content Filtering is accessible from the iD account/app interface.
It's not possible to lock this feature to prevent this from being turned on.

It's definitely something that I think is worth feeding back so I will pass this on to the team that deal with the app.

Mohammed
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