Best answer by Mohammed
View original
A
Hi @Iannn,
there could be a number of reasons your app does not appear to be working, to offer more help with this we'd need a bit more information, however, you can try the troubleshooting steps below to get up and running.
(1) Make sure your phone is running the latest software available from the manufacturer, to do this check for software updates in your settings.
(2) Ensure you are running the latest version of the app, to do this uninstall and reinstall your iD app.
(3) Try opening the app when connected to a different WiFi network.
(4) Check you can log in to your online account via the website here https://goo.gl/CLfF3M
If none of these options work, please let us know so we can look into this further for you.
Jade
there could be a number of reasons your app does not appear to be working, to offer more help with this we'd need a bit more information, however, you can try the troubleshooting steps below to get up and running.
(1) Make sure your phone is running the latest software available from the manufacturer, to do this check for software updates in your settings.
(2) Ensure you are running the latest version of the app, to do this uninstall and reinstall your iD app.
(3) Try opening the app when connected to a different WiFi network.
(4) Check you can log in to your online account via the website here https://goo.gl/CLfF3M
If none of these options work, please let us know so we can look into this further for you.
Jade
Userlevel 1
Hi Jade. I've tried everything. A security warning pop up appears that reads "Unable to establish secure connection. Please try again later" My phone is secure enough for my banking app but not the ID mobile app it seems, but at least I can still use the online site.
Hi @Iannn ,
What Android version is your device currently running? Unfortunately we have identified an issue with some older Android versions which will mean our app will no longer work.
Ryan
What Android version is your device currently running? Unfortunately we have identified an issue with some older Android versions which will mean our app will no longer work.
Ryan
Userlevel 1
Hi
Its a 4.4.2
Its a 4.4.2
Hello @Iannn ,
Unfortunately, the app is no longer supported on this Android version or lower.
If you're not able to update to the latest Android firmware, you would need to use the latest mobile browser and head to https://my.idmobile.co.uk/ to monitor your account for the future.
Mohammed
Unfortunately, the app is no longer supported on this Android version or lower.
If you're not able to update to the latest Android firmware, you would need to use the latest mobile browser and head to https://my.idmobile.co.uk/ to monitor your account for the future.
Mohammed
My ID app did work fine on my IPhone SE until recently where it freezes on the lloading screen. I have since got a new IPhone SE and this still is occurring, but somebody else with the same phone has no trouble opening the ID app. What can I do to fix it?
That's odd
Are you updated to the latest version of iOS?
Try clearing app data if this is an option in the app settings.
Failing that, try uninstalling the app and re-installing the app from the App Store.
Let us know how you get on.
Mohammed
Reply
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more