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Bundle not appearing

  • 9 February 2021
  • 9 replies
  • 382 views
Mohamed.Abdeldayem
Rank

I topped up a week ago to get my bundle I had a message saying it was successfully been activated and it does not say active on my I’d mobile account.no body is answering and chat is really bad.. Really bad service

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Best answer by Kevin 10 February 2021, 19:27

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9 replies

Kevin
Rank
Userlevel 4
Badge +10

We’re sorry to hear that’s not automatically updated there @Mohamed.Abdeldayem and that you’ve been unable to get help via Live Chat.

We’ve sent a private message to you on here now though so that we can have this looked at.

Simply click on your profile icon in the top right, then go to your private messages.
 

R
Rank

Am experiencing the same issue, bought a unlimited internet bundle online, they instantly charged my account but it’s not been activated, it’s now been 2 days without the internet on my line, there is no customer service to talk to, this is the worst experience I have had with any network. Very bad service, I need to stay away from this network 

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Robotim7,

I’ve just sent you a PM so we can pick this up right away. 

Mohammed

 

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Dave Baines
Rank

Can't use my phone but bought bundle 

Ryan
Rank
Userlevel 6
Badge +10

Hi @Dave Baines,

Are you referring to a Pay As You Bundle? If so, you won’t be able to start a new month until the current bundles monthly period has expired. If this is not the case, have you also tried restarting your phone to see if this helps?

Ryan

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Dave Baines
Rank

Yes pay as I go bundle but saying I've used it all when I haven't used it at all

Ryan
Rank
Userlevel 6
Badge +10

Hi @Dave Baines,

When does/did your existing bundle expire? 

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Dave Baines
Rank

It runout Sunday. I put anther on and kps saying I've reached cap limit. But still shows I've got full bundle available on app. It actually stopped working Friday. 

Will
Rank
Userlevel 6
Badge +8

Hi @Dave Baines,

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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