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Can't register to app

  • 21 October 2018
  • 5 replies
  • 402 views
L
I would like to find out how much data I have left so downloaded the iD app and when trying to register it is telling me my number is correct but not my surname or birthday. I have tried this a number of times now.
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Best answer by Mohammed 22 October 2018, 15:39

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5 replies

Mohammed
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Userlevel 7
Badge +10
Hello @Lynsey,

It's possible that the details were recorded incorrectly at the time of purchase and don't match the correct details you're entering.

We will need to double check this and correct any errors in this case.

I've PM'ed you with how we can get this resolved.

Mohammed
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
C
Rank

Hi I am having the same problem. Please could someone help

Thank you

Shaun Hill
Rank

i am having the same problem

C
Rank

Now I can't use the Internet either unless I'm on WiFi 🙄

Mohammed
Rank
Userlevel 7
Badge +10

Hey all,

Make sure that when registering, you enter the surname, date of birth of the account holder (one who purchased the contract in their name) and the iD number (the one currently active on the SIM card.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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