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Change my number - my number urgently needs to be changed. can you please help?

N
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I need to change my number but can’t make a call to 7777 due to Covid-19. Can I please get details on how I can do this?

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Best answer by Pearl_c6 22 April 2020, 14:56

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33 replies

Kash
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Userlevel 7
Badge +7

@Jameshawthorn91,

Could you please try now and you should be able to respond.

 

Kash

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Ryan
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Userlevel 6
Badge +10

Hi @Kellieeeee,

Of course, we will send you a PM now.

For urgent help in the future, our Live Chat Team may be able to help quicker. They can be found here.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Ryan
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Userlevel 6
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Hi @Jayfos,

I have sent you a PM regarding how to do this now.

Thanks,
Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
J
Rank

I’d like my number changed please. I’m happy to be charged. Thanks

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Jameshawthorn91 

A member of our Support team will respond to your Private Message in the next 24-48 hours to help with this.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mikef10
Rank

I have new number, how can I changed it?

S
Rank

I would like to change my number

J
Rank

I’d like to change my mobile number please. Not transfer from another provider, just change. I will accept the charge. Thank you

Kash
Rank
Userlevel 7
Badge +7

@Jameshawthorn91,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

I’ve received a message asking for information but its saying i can’t reply?

Will
Rank
Userlevel 6
Badge +8

Hi @Sairah07,

 

We’ll drop you a Private Message now to get the ball rolling on this.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank
Userlevel 3
Badge +5

Hi @MIKEYWHITTO @Aj123 

I have sent you both private messages with more information.

Regards 

Aklima 

Please do not message me directly, as this is currently not being monitored.
M

Hi there, 

Just tried 7777 and its sent me back to here and the chatbot cannot help on the Live Chat Service. 

My new phone/ iD to iD upgrade arrived today, but before I use it and set it up - I would like a new phone number allocated please. 

It is for safety reasons, but I do not have a crime reference number - I realise this incurs a £25 charge to my new bill and am happy for this. 

How do I proceed please? 

 

Thanks in advance. 

A
Rank
Userlevel 3
Badge +5

Hi @Merrymiller08 

I have sent you a private message with more information. 

Regards 

Aklima

Please do not message me directly, as this is currently not being monitored.
R
Rank

I need to change my num

R
Rank

I need to change my number

B
Rank

Please I need to change my number I can’t speak to anyone direct I’m happy to pay the charge 

P
Rank
Userlevel 4
Badge +2

Hi @Reevo8080 

Welcome to iD Community

A Number Change carries a charge of £25.00.

If you have a Crime Reference number and changing numbers due to this, we can waive the charge. 

Let us know which method you want to go with.

Hope this helps

Thanks, 

Pearl

I request not to message me directly, as this is currently not being monitored.
Kevin
Rank
Userlevel 4
Badge +10

Hi @Yob 

Are you being harassed, if so, have you reported the matter to the police and been given a Crime Reference Number?

-or-

Are you just looking to pay £25 to have your number changed?

A

Hi can you help change my mobile number please I’m getting harassed… I’ll happily pay the £25 charge?

Mohsin
Rank
Userlevel 6
Badge +4

Hi @missliana 

We will send you a Private Message now so we can get this sorted for you. To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
R
Rank

I need to change it so will have to pay can you sort it for me please put it on my bill thanks 

A
Rank
Userlevel 3
Badge +5

@Reevo8080 

I have sent you a private message with more details. 

Regards 

 

Aklima

Please do not message me directly, as this is currently not being monitored.
Will
Rank
Userlevel 6
Badge +8

Hi @Kellieeeee,

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank
Userlevel 3
Badge +5

Hi @Mikef10 

I have sent you a private message with more information. 

 

Regards 

Aklima 

Please do not message me directly, as this is currently not being monitored.

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