I have moved to a new address and need to inform iD Team. How?
Best answer by andewhite
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Userlevel 8
+9
Best to get in-touch using the online chat at https://idmobile.co.uk/live-chat for immediate assistance with your issue.
The customer service team work until 8pm on weekdays - out-of-hours support is by a chat-bot only.
You can also leave them a private message on social media on facebook or Twitter.Â
Any out-of-hours private messages left on social media are picked-up when the team next start work - anyway, good luck.
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It won’t allow me to log in on the app, I’ve tried to reset my password but it kicks me out. I need to change my address so I can upgrade. What do I do??!!
Userlevel 4
+10
Hi there
Have you ever registered your iD Mobile account in the past?
If not you should be able to do so here:Â https://my.idmobile.co.uk/web/cpw/pre-registration/-/registration/registerMyAccount
Once registered and logged in you can make any updates there.
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