I have moved to a new address and need to inform iD Team. How?
Best answer by andewhite
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Userlevel 4
+10
Hi there
Have you ever registered your iD Mobile account in the past?
If not you should be able to do so here:Â https://my.idmobile.co.uk/web/cpw/pre-registration/-/registration/registerMyAccount
Once registered and logged in you can make any updates there.
It won’t allow me to log in on the app, I’ve tried to reset my password but it kicks me out. I need to change my address so I can upgrade. What do I do??!!
Userlevel 8
+9
Best to get in-touch using the online chat at https://idmobile.co.uk/live-chat for immediate assistance with your issue.
The customer service team work until 8pm on weekdays - out-of-hours support is by a chat-bot only.
You can also leave them a private message on social media on facebook or Twitter.Â
Any out-of-hours private messages left on social media are picked-up when the team next start work - anyway, good luck.
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