Changed plan and cant log back in

  • 8 April 2021
  • 1 reply
  • 25 views

Hi. I have recently upgraded my plan and now cannot log into my ID mobile account. It says I have changed plan 6 months ago and no longer have a account even though I do, it works and I pay for it! 

No idea how to tell it 😂

 

 

 


1 reply

Userlevel 7
Badge +9

Hello @Hannahj22

That’s odd

Have you tried using the: https://my.idmobile.co.uk/web/cpw/forgot-username function which will help you recover your username?

Mohammed

 

Reply