Hi,
Today at around 19:00 my phone lost connection to cellular data, texts and calls. When I went to check my iD mobile app on my phone, I had been logged out of it. I couldn’t log back in, hopefully due to an error I made while creating the account and its password - although I was positive that I had set up touch iD as a way of getting into my account, and I see no option to use it. Because I have no access to new SMS messages, I cannot reset my password using the code sent to it. I’ve had to log in here with my facebook account to ask for help!
Things I’ve tried so far include restarting the phone, reinserting the sim card and no, there isn’t an outstanding payment.
Thanks for any help.