I have a main phone that I use, and a second phone that my son uses, as he has to get the bus to school & we need him to be contactable. I have had the phone for about 3 of years now & want to upgrade as the battery life is not so good - but I cannot access any info to do with the phone - when I sign in I only get my account with just the main phone on it. How can I access the details of my other phone so I can get an upgrade?
I have a feeling that when I originally registered the phone I used the same email address but for some reason it is a different account, and if I put my email address in the system it just shows me 1 account but not the other.