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How do I get a replacement SIM card

  • 8 September 2020
  • 3 replies

how do i get a replacement sim card ?

3 replies

Userlevel 8
Badge +9

Hello @DerekThom,


Have you tried speaking to our Live Chat Team?

They should be able to issue a replacement.


Let us know how you get on.



This is beyond ridculous I’ve been trying too get in contact with ID to get a new sim for weeks! Each time there online live chat function does not work and states the URL request is rejected since buying my new phone I’ve not even be able to use my new sim!

Userlevel 6
Badge +6

Hi @Sheaquane, I’ve just been able to use the Live Chat feature on both my work laptop and my personal device, so you may wish to try again with a different device or browser. Alternatively, you can contact the Facebook or Twitter teams if you use that platforms.

You can also acquire a replacement SIM by popping into your nearest Currys store.


Thank you,



Why iD Mobile?