I cannot access my account and need to speak with someone urgently
How do I talk to someone about my account please
Userlevel 1
Page 1 / 2
Userlevel 1
Shall I give my bank detail etc? Just in case you might see them and help with my inquiries?
Dont give your bank details here!!
Userlevel 8
+9
Good afternoon ID Mobile,
...
please I missed my upgrade iPhone and till now it is difficult to reach out to any customer support.
How do I get my upgrade iphone 14 back?
Thanks
Okay
They may be able to manually put through your iPhone upgrade - good luck.
🤞
Userlevel 8
+9
I took out a phone contract in 2018 for 2 years , my contract was due for renewal in 2020. I contacted ID mobile in July 2020 and spoke to a lady called liz and I requested for my contract not to be renewed I wanted it terminated she confirmed this was fine , few months later I noticed that was not the case they were still taking payments from my account , I contacted them again and they apologised and said they would end it. Later on in 2021 I noticed again it had not been done. I contacted them via chat but it was useless then bare in mind they were still taking money from my account. Then in January 2022 I contacted my bank and cancelled the direct debit then ID mobile recorded it as missed payments even though I had never missed a payment infact I had been over charged for almost years then they sent my account to overdales creditors which I contacted and explained what happened they were shocked and said previous customers went through the same thing one gentleman gave me the complaints number for ID mobile but overdales said I had to pay £105 to bring it back to date which I did as I didn’t want any headache or hassle then. As I was doing my mortgage application I noticed ID mobile put a default on my account on the 13th of June 2022 for not paying when all this time they have been taking money from me when I had requested for my contract to be ended in 2020. as ID didn't action my account closure request on time. I paid all the extra charges to avoid hassle, and they subsequently reported a default on my credit file. This is now causing credit issues (mortgage, credit card), huge strain on my family, and affecting my mental health, for the miniscule size and nature of the payment amount that was a mistake from them! Instead of me asking for a refund for 2 years all I requested was for my credit account to be amended and for the default to be removed otherwise I will take this further with my lawyers. I have read so many people have been put through the same crazy stress as I have.I have been waiting for someone to call me regards this matter . I spoke to someone from the chat and they confirmed that they will amend and remove the default and that someone to call me and discuss this. It’s been over 48 hours and no one has called me.
Okay
Got deep pockets? Then leave the issue with your lawyers to sort out - otherwise get in-touch with iD using their online chat service at https://www.idmobile.co.uk/live-chat.
You can use any telephone number with online chat, and type “talk to a person” once you’re connected (to avoid the bot).
If online chat doesn't work on your smartphone, try another device like a tablet, iPad or laptop.
You can also speak to iD Mobile using facebook or Twitter.
The iD agents work between 9am - 8pm weekdays and 9am - 6pm weekends. Outside these times you’ll get an automated reply.
Make sure you’ve got your complaint reference number to hand - I believe you mentioned making a complaint about this matter in an earlier post.
Anyway, good luck!
I Cannot access my account and need to speak with someone urgently
Can someone please contact me ASAP, I need to pay for my sisters bill urgently. I don’t know the mobile number or anything related to the account. We just need to pay the outstanding balance. Thank you.
[EMAIL ADDRESS REDACTED] or you can respond on here. Thank you.
customer service is chaos. very disorganized. pathetic service.
Userlevel 8
+9
Can someone please contact me ASAP, I need to pay for my sisters bill urgently. I don’t know the mobile number or anything related to the account. We just need to pay the outstanding balance. Thank you.
Kamaraami123@gmail.com or you can respond on here. Thank you.
iD will only deal with the account holder, not another party.
The account holder will need to contact iD, they won’t send an email.
Someone else can spam your mailbox though, because this is a public forum where anybody on the Internet can read your post.
I hope you sister manages to pay
🤞
it’s my account sorry
Userlevel 8
+9
it’s my account sorry
Okay
Type “talk to a person” once you’re connected to avoid the 24/7 bot.
If online chat doesn't work on your smartphone, try another device like a tablet, iPad or laptop. You can also speak to iD Mobile using facebook or Twitter.
The iD agents work between 9am - 8pm weekdays and 9am - 6pm weekends.
Outside these times you’ll get an automated reply.
Alternatively, wait here and iD may read your post and reply in a day or two.
🤞
Userlevel 7
+10
Hello
I've already PMed you elsewhere on the Community.
Please avoid spamming the community over multiple topics.
Mohammed
This service is terrible I have been trying to sort out this phone what someone has took out in my name and I am not getting anywhere with this I'm paying for someone else's phone and if I cancle it will mess my credit rating up
Userlevel 1
Pathetic service
Userlevel 1
Why is no one replying?
I need help too as I'm over getting over charged..if iD want more money then they can contact me as it seems impossible to get hold of a human being from iD mobile.. not my problem..useless [EDIT].
Userlevel 8
+9
I need help too as I'm over getting over charged... if iD want more money then they can contact me as it seems impossible to get hold of a human being from iD mobile... not my problem... useless cunts.
There’s no telephone support at iD, it’s all online or give-up and continue being over-charged.
As only you and iD can look at your account, I suggest you seek assistance by privately messaging an iD agent using facebook or Twitter.
The social media teams are available 9am - 6pm.
Hi there I want to activate my sim since I got the sim is not working
Userlevel 4
+10
Sorry for the late reply here
Do you have the iD Mobile SIM currently?
You should be able to do as password reset through our website (a code would be texted to the iD Mobile SIM as part of that process) which would then enable you to log in.
Userlevel 1
Yes I have had a sim card for 5 years, tried everything, Carphone Warehouse put my details in wrong, I know the pin number, last two numbers of bank account and phone number, but it doesn’t work and keeps directing me here, I need to talk to someone
Userlevel 1
Is it safe to give you my details here?
Userlevel 1
Is this live chat or not?
Userlevel 1
Shall I give my bank detail etc? Just in case you might see them and help with my inquiries?
Userlevel 1
Hello?
Hi
Welcome to the iD Community.
This is the Community forum.
You can contact our Live Chat team who are able to look into your account for you
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on this page, scroll down to see the Live Chat section.
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Thanks,
Pearl
Userlevel 7
+4
Hi
Have you tried calling ‘7777’ or ‘0333 003 0001’ from the SIM card that you’d like to pay the bill for?
Alternatively if you have registered an iD Mobile app/website account for the number you’ll be able to log in and pay manually through there.
https://www.idmobile.co.uk/help-and-advice/understanding-my-bill
Tom
Userlevel 7
+10
Hi I am trying to make a alteration to my contract but unable to contact by phone
Hey
What is it you needed help with in regards to your account?
Most changes can be made online such as a change of address, upgrading, cancelling or even amending billing details.
Mohammed
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