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How to find mobile number to log into account

  • 23 January 2021
  • 5 replies
  • 59 views

Hi i purchased a contract for my other half as her phone had broken and she needed a new one however we never needed the data, we never used the sim card and she has since thrown it away.

I cant log in as i dont know the number  never have how can i access the account to change the DD Date?

 

Thanks 

 

 

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Best answer by Mohammed 28 January 2021, 16:29

Hello @sam1villa,

Apologies for the missadvice above, the Direct Debit date can only be changed in the app/account not by speaking to anyone via customer services.

The only way around this is we can get a replacement SIM sent out if you’d like and you can activate it then use that to get access to the app/account to then change the date?

I’ve corrected the above.

Mohammed

 

 

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5 replies

Userlevel 6
Badge +4

Hi @sam1villa 

We are sorry to hear this. If you are wanting to change the Direct Debit date, you can speak to our Live Chat | iD Mobile Network team and they will be able to assist you with this. you’ll only be able to do this in the app/account.

-Mohsin

Hi Mohsin,

 

I have tried this numerous times and get a chat bit not a person

Userlevel 7
Badge +9

Hello @sam1villa,

Apologies for the missadvice above, the Direct Debit date can only be changed in the app/account not by speaking to anyone via customer services.

The only way around this is we can get a replacement SIM sent out if you’d like and you can activate it then use that to get access to the app/account to then change the date?

I’ve corrected the above.

Mohammed

 

 

Can we sort this Mohammed please I think this is the only way

Userlevel 5
Badge +8

Hi @sam1villa 

 

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

Thanks.