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How to reset password on devices that wont accept SMS

  • 9 February 2021
  • 3 replies
  • 44 views

Userlevel 1

The only option to reset my password (which I’ve forgotten) is to receive a confirmation code by SMS. The idmobile account is on my iPad. It can’t receive SMS. How do I reset the password?

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Best answer by Mohammed 10 February 2021, 17:22

Hello @Ncoxon,

You’ll need to insert the SIM card in a phone and then get the code this way.

Once the SIM is in a phone, request the password reset code and enter it via the website.

Mohammed

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3 replies

Userlevel 7
Badge +9

Hello @Ncoxon,

You’ll need to insert the SIM card in a phone and then get the code this way.

Once the SIM is in a phone, request the password reset code and enter it via the website.

Mohammed

Userlevel 1

Too much faff Mohammed. I’ll be cancelling the account and looking for an alternative. Thanks for trying anyway.

Userlevel 6
Badge +4

We are sorry to hear that @Ncoxon

Feel free to message us for any issues you may have.

-Mohsin