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i cant reset my password

  • 10 June 2022
  • 5 replies
  • 856 views

I've been trying for weeks to reset my password but every time I try it says something has gone wrong and now I can't get online to pay my bill 🤦‍♀️ 

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Best answer by andewhite 11 June 2022, 13:22

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5 replies

Userlevel 5
Badge +6

Hi @Channon Roberts, have you definitely registered your line for an account already? Could you try doing that for me here, first of all?

 

Thank you,

Rory

Hi, it's already registered but keeps saying somethings wrong and won't reset anything 

Userlevel 8
Badge +9

Have you tried to pay your bill by calling 7777 from your iD handset?

Yeah but it redirects me to online and I want to change my data package 😔

Userlevel 8
Badge +9

I've been trying for weeks to reset my password but every time I try it says something has gone wrong ... 🤦‍♀️ 

How frustrating for you @Channon Roberts, it should be easy to reset your account password.

I think you should use Live Chat and ask an iD customer service agent to find out what’s going on with your account.

Once you’re connected on chat, type “talk to a person” for assistance from an agent.

The agents work 9am - 8pm weekdays and 9am - 6pm weekends.

You can also get help by contacting an iD agent privately from their facebook page or Twitter page.

Why iD Mobile?