Question

I need to change my mobile number

  • 23 February 2022
  • 2 replies
  • 191 views
R
Rank

I need urgent help i need to change my number as i am getting spammed daily with calls from abroad, the chat bot doesn't work when i ask and i cant even get into contact with anyone. PLZ HELP!!!!

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

Hello @Roenan14,

A few things to note when using live chat:

  1. Use chat between 9am to 8pm weekdays or 9am to 6pm weekends.
  2. Type “talk to a person” once connected to get an agent and avoid the 24/7 bot.

Anyway, good luck.  

 

Rory
Rank
Userlevel 5
Badge +6

Hi @Roenan14  the Live Chat feature isn’t working at the moment, so we’ll drop you a private message. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Thank you,

Rory

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