Solved

Id mobile timeline

  • 1 August 2018
  • 3 replies
  • 68 views
R
Rank
Is the ID timeline currently working OK on the app or website for all users? I have logged into my account a few times in the last week, but the last update is showing as 22nd July? I am on PAYG so there is no way to check my balance if this is not updated? The balance showing is incorrect also.
icon

Best answer by Kevin 1 August 2018, 14:58

View original

3 replies

Kevin
Rank
Userlevel 4
Badge +10
Hi there @revelation22v20

Could you show us a screenshot of what you're seeing?
Also, have you purchased a plan?

Kevin

Edit: We moved this topic to App and My Account for clarity and relevance.
R
Rank
A screenshot doesn't help - unless you want me to provide a screenshot showing nothing? I don't have any plans or bolt ons or anything, I'm just straight PAYG mobile. But the last update was 22nd July, and nothing that I've done since then (texts, data use, calls) are showing in the timeline, and the balance of my account is also be out of date (as this hasn't changed for over a week either)
Kevin
Rank
Userlevel 4
Badge +10
Hi @revelation22v20.

I've just sent you a private message requesting for some further details. If you can get in touch with us further from there, we'll get this looked at by our Tech Team for you.

Kevin

Reply


Terms & Conditions
Why iD Mobile?