New user. I have registered with the website. I use a password manager, but the damned thing won’t let me access it. The forgotten password option throws up errors … the whole thing is just a poor UX.
How the hell do I get back in?
Best answer by andewhite
View original
+9
Get a replacement p/word using this page:
https://my.idmobile.co.uk/web/cpw/forgot-username/-/forgot/forgotpassword
Good luck!
Tried that - doesn’t work either. It won’t recognise my details
+9
Oh dear
Otherwise, get on to the Live Chat service for assistance.
Yes, I found teh chat and am on with it now ...
+4
Hi
Are you still having any issues with this or have our Live Chat team managed to help you out with this?
Tom
Thank you for the follow up. No, chat did not help really. While trying to be helpful and being very polite it was entirely ineffectual - but did escalate the matter to the support team - from whom I am still waiting on a response.
To be honest, I am a little disappointed in the service so far. I have three accounts I am looking to potentially change to this network, but I have to say on the the evidence of the quality of the support on offer I don’t think the savings offered are worth the potential for serious hassle.
I will give it this week. After that unless I get some success in getting this resolved I will look at other providers.
A network is useless unless you can get support when things go wrong - and right now ID mobile’s support amounts to two fifths of naff all.
+9
Yeah
Anything escalated to tech support team either vanishes into the ether or takes forever.
Only when things go wrong, do you actually discover whether an organisation is really good or otherwise.
+9
Indeed, another thing about iD is they don’t handle multiple accounts for one customer very well (at all).
At iD, they only allow x1 contract/plan per online account, so your 3 x 24 month contracts would’ve needed 3 separate login credentials - makes things awkward.
+4
Hi
Sorry to hear out Live Chat team weren’t able to help you with this, if you’d like we can message you on here to see if we can get to the bottom of this for you.
Alternatively you could message our Facebook and Twitter teams so they can look into your account and see if there’s any support they can offer.
Tom
Tried that - doesn’t work either. It won’t recognise my details
same. I have been trying all day and nothing happened. What a terrible customer service. Just automated and bot chats that can’t solve a thing. And when you write “Agent” they just close down the chat box
+9
Tried that - doesn’t work either. It won’t recognise my details
same. I have been trying all day and nothing happened. What a terrible customer service. Just automated and bot chats that can’t solve a thing. And when you write “Agent” they just close down the chat box
To get past the bot, just type “talk to a person” after connecting - anyway, good luck
+7
We have responded to your other post, if you require further assistance please get back to us there.
Kash
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