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Logging in - Struggling to reset password

  • 3 October 2018
  • 5 replies
  • 1280 views
Alecmckee
Rank
You must be as fed up with me as I am of you. I have had heavens knows how many passwords that don’t work. When I try to get a new password you don’t recognise my e mail address which I have had at least 20 years. Phoning you is a waste of time. Please contact me so I can log in
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Best answer by Mohammed 5 October 2018, 16:36

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5 replies

Mohammed
Rank
Userlevel 7
Badge +10
That sounds rather frustrating @Alecmckee,

I've sent you a PM with how you can contact us.

If you don't know your username, you can also find this out by clicking the Forgotten my username feature.

Mohammed
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Npatel14
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Having the same issue

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Npatel14,

I’ve replied to you on another post.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
veronica1970
Rank

Hi none of the above has helped me - I have spent hours trying to log in says either my user name email address or password not accepted? I change my password still no joy I try either of my names still no joy - HELP HELP HELP 

Mohsin
Rank
Userlevel 6
Badge +4

Hi @veronica1970 

We are sorry to hear this. Are you trying to log in through the iD App on your phone or through the iD Account on a web browser? If you are trying to log in through the App, please can you delete the App and install again, once done please try logging in again. Let us know how you get on.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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