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Multiple iD Accounts - view in one dashboard?



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It seems as though this has been a continuous problem for more than 2 years. Why has it not been resolved by now. It really shouldn’t make any difference as the info surely is stored under the number not the email address. Come on iD, you sell yourselves as good for kids in families but who wants to have an email address for every phone when you could just have 1.

Hi ID, I’ve read through more than a year’s worth of questions relating to linking multiple numbers to one account.   Are you listening to what your Customers are asking for? Who reads these questions within your company? Please can you tell us if you do in fact have any plans to make this change? I imagine that the change will no doubt require some internal investment to kick start a system change, but most of your competitors offer the ability to view multiple numbers on one account, so the system technology clearly exists, so what on earth is stopping you?  Thanks 

 

2 years in and still no single login for multiple sims.

Contract nearly up so will be swapping out to a different provider.

Example, EE allows single login for multiple accounts and data swap, very handy.

With ID, i have to remember 3 passwords and email addresses if I forget,  it sends a reminder to my kids phone, not me 🙄 , not handy.

Will this ever become a feature for ID ?

 

Userlevel 6
Badge +10

Hi @danfrancis,

 

We apologise for any inconvenience caused by this. The feature has been fed back to the team, but we don’t have any further information on when or if this feature will be implemented.

Ryan

Migrating all of my accounts out of ID mobile as this has been going on for well over a year and is obviously never going to change. X3 lost customers!!!

And the inconvenience would appear to continue? How long can you say the feedback has been passed on - more than 1 year it would seem?! Plenty of mobile providers out there (Tesco even!) that can give the user sight of multiple mobile accounts under the one email. I too now have two children’s Sim’s and mine yet only one email - already done the gmail/google trick?! Do I invent an email for the last?

Userlevel 4
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Bump - about to do the same with 2 kids accounts - could really do with managing from the one login!

We hear you @Waldocabs and this is feature we’ve passed over the feedback for that to be considered in a future app update.

For now though, each account needs it’s own email address log-in and password.  To differentiate the individual accounts.

Sorry for any inconvenience caused there.

Bump - about to do the same with 2 kids accounts - could really do with managing from the one login!

ok - so lots of good chat over the last 12+ months of this request being added to the roadmap. Is there an actual date for this being introduced? There certainly seems to be enough demand for it. Pity that this pretty basic feature appears to have been missed thus far.
Userlevel 6
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Hi @Scotsann,

I have moved your post here which should provide further information. At present, you can only view one phone/SIM contract through one log-in, so separate online accounts will need to be created for any other plans.

Ryan
Userlevel 1
I there, I currently pay for 3 accounts - my own, my Mother's, and a 3rd one that she uses as a data sim for her ipad. I can only see the one account when I log in - and I have no idea what I am paying for the other 2 accounts - on the one used as a data sim, I don't even know the telephone number that this is linked to. Are you able to assist with this for me?
Does anyone know of any other mobile providers who allow this? I would happily move to one if I can find one (I have 8 sims now!)
Any news on this actually happening? Not porting any more over until this happens! (In fact prob the other way round.....)
Userlevel 6
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Hi @PaddyJoe1 & @Andy35 ,

Unfortunately, this isn't a feature at this time. I've moved your post to this topic too so that you can view further information regarding this.

Ryan
Userlevel 8
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Hi @Andy35

It is not possible for you to have second number attached to your account. You would need to register your second number by using alternatively email address.

Here it is explained a little more.

Kind Regards
I have a second phone on my account but no access to dashboard information for the 2nd phone?
hiya i've 2 sons who i've got signed up to ID mobile but i can only have 1 on the APP on my phone, id there a way to get to view both accounts either on the APP on online each month?
Same problem for me. I'm really disappointmed that I need to have two separate accounts with two emails, please fix this.
Same problem for me. I would like to manage multiple sims in one account.
Userlevel 1
OMG. How is this not fixed yet? It is clearly moronic business practice to say to your customers "sorry, you can only ever buy one of our products". Stupid stupid stupid.
Userlevel 2
Badge +6
Hi @Deepfat We do understand there is a demand to manage multiple numbers under 1 account and this is something we are already working towards in the future.

Phil
Hi The_Viking, at this time, only a single account can be displayed for each login. We'll investigate your requirements for an overall/ family view and try to bring improvements. We appreciate your comments.

5 months later and still not fixed? I am guessing you are not going to resolve this. You market your capping sim as a good solution for families. I have purchased a sim for my 2 sons and now realise it is not possible to see all the information in one place. This is very annoying and ultimately will mean I am moving to a new provider.
Userlevel 7
Badge +10
Multiple SIM's on ONE account, using ONE email address......WHEN?

I see several people have raised this very basic requirement and it is something iD are looking into.
How are we to know when this is available? Because until it is I'm not moving my second phone.
Thank you


Hello @Gary

This is something we hope is available in the future but we don't have concrete dates or anything we can advise on at the moment.

Please do not make a new topic when a topic for this already exists.

Mohammed
Userlevel 2
Multiple SIM's on ONE account, using ONE email address......WHEN?

I see several people have raised this very basic requirement and it is something iD are looking into.
How are we to know when this is available? Because until it is I'm not moving my second phone.
Thank you
Hi,
I have a PAYG account and a pay monthly account set up with ID mobile using two different email addresses. As I don't intend using the PAYG account going forward, how do I change the ID app to the pay monthly account?

Slightly confusing if you ask me!

Pete

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