Question

NaN minutes??

  • 1 September 2021
  • 2 replies
  • 187 views
Debbie p
Rank

I have recently changed my plan online.  When I checked today, it says unlined text, 12g of data and NaN minutes.  The minutes were unlimited when I changed the plan. 

 

Anyone know what NaN minutes means??  

 

 

This topic has been closed for comments

2 replies

andewhite
Rank
Userlevel 8
Badge +9

Hello @Debbie p,

NaN is displayed when there is a problem showing account data in the iD online portal/website.

I’ve had occasions where I’ve also seen NaN shown when looking at my account - it’s a JavaScript acronym for Not-A-Number.  

I hope that helps - good luck!

Ryan
Rank
Userlevel 6
Badge +10

Hi @Debbie p,

@andewhite is correct in what they are saying there. When did you change your plan, was it in the last 24-hours?

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Terms & Conditions
Why iD Mobile?