Question

Need to speak to someone

Slug
Rank
Userlevel 1

Desperately need help please 

20 replies

Slug
Rank
Userlevel 1

Hello?

Slug
Rank
Userlevel 1

This is stupid, why will no one answer???????

P
Rank
Userlevel 4
Badge +2

Hi @Slug 

Welcome to the iD Community.

Please contact our Live Chat team who are able to look into your account and assist you.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on this page, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.
aXXo
Rank
Userlevel 1

I have the same issue, never again will I use I’d 

Kevin
Rank
Userlevel 4
Badge +10

Hi @aXXo 

From what I can see from the most recent message chain, we needed you to email us some further evidence before we could help further.

Please bump the message chain there once that has been sent and we’ll help further there.

Zoggy7
Rank
Userlevel 1

Can't talk to anyone , stop using covid as an excuse don't have that problem with ee or Vodafone 

Zoggy7
Rank
Userlevel 1

The sooner i get my pac , the sooner I can take my old number back to ee,  never would we use id again, the company is a joke

Patthorpe1
Rank
Userlevel 1

Why can’t I speak to an actual person?  The “Live Chat” is not live, it’s a bot which doesn’t answer any questions. The phone number given just gives me loads of irrelevant information and no opportunity to speak to a person,

Ryan
Rank
Userlevel 6
Badge +10

Hi @Patthorpe1,

We are sorry to hear that you have had issues with getting in touch; what can we help you with today? We can try and answer this here.

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Ryan
Rank
Userlevel 6
Badge +10

Hi @Zoggy7,

This isn’t good to hear, what can we help you with today? If it is to do with a PAC code, you can Text PAC DDMMYY to 65075 (DDMMYY should be your date of birth, for example, 301099 would be 30th October 1999). We'll text you back with your PAC number which will be valid for 30 days.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
S
Rank

Need to speak to an agent

S
Rank

Because I received a message from ID saying my all minutes Are been used 

this isn’t right 

Rory
Rank
Userlevel 5
Badge +6

Hi @Saheeda, have you downloaded the iD Mobile app? What does that show under your allowances?

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Richard00000000001
Rank

Hello?

This is obviously a corrupt company I need help too and cant find any either

Will
Rank
Userlevel 6
Badge +8

Hi @Richard00000000001,

 

What makes you say that? Anything we can help you with?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
R
Rank

Hi @Richard00000000001,

 

What makes you say that? Anything we can help you with?

 

Will

Please go to my question.. Nobody has responded, I have asked twice. These people on this thread aren't the only ones having a bad time with I'd.  It seems the company is very bad a correspondence.. And the trouble it is to get to speak to an actual human, is nothing short of a joke. The chat feature is horrendous also I have screenshots from being passed around for 1 hour.. And STILL I have no phone.. 

 

Mohammed
Rank
Userlevel 7
Badge +10

Hi @Richard00000000001,

 

What makes you say that? Anything we can help you with?

 

Will

Please go to my question.. Nobody has responded, I have asked twice. These people on this thread aren't the only ones having a bad time with I'd.  It seems the company is very bad a correspondence.. And the trouble it is to get to speak to an actual human, is nothing short of a joke. The chat feature is horrendous also I have screenshots from being passed around for 1 hour.. And STILL I have no phone.. 

 

 

Hello @Redboot1978,

We’ll reply to your topic now.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank

I am about to give up experiencing the same problem.  Whoever designed this website is a joke

 

M
Rank

I need to speak URGENTLY about my account and the system does not recognise my user name, etc. PLEASE DO SOMETHING

Ryan
Rank
Userlevel 6
Badge +10

Hi @Mike Perry,

I’m sorry to hear that, what would you like to discuss about your account? We can offer support here you see.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.

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