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not receiving security codes when trying to register

  • 9 August 2021
  • 3 replies
  • 394 views
C
Rank
Userlevel 1

I am due an upgrade but trying to do it online for the first time, when I try to register to the app or website I enter my phone number, year of birth and last name with no issues but then when I request a security code nothing comes through. I have tried many times on both the app and website with no luck. Is there any fix?

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Best answer by Mohammed 10 August 2021, 14:44

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3 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Charlieoleary,

We’re aware of this as there’s an issue with the codes going out.

We’re working on a fix and don’t worry, it’s not just you!

We hope this is resolved soon!

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
D
Rank

...and month later it still doesn’t work. Any idea when you will resolve this problem?

Kash
Rank
Userlevel 7
Badge +7

Hi @daaaaniel,

This is has been resolved. Have you tried restarting the handset or removing the SIM for a few minutes then requesting it again?

 

Kash

 

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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