Question

overdue bill

R
Rank

I want to pay my outstanding bill and cancel my contract. 

 

I can't make a ID mobile account and call centers are closed. How do I proceed? 

8 replies

A
Rank
Userlevel 3
Badge +5

Hi @Rahhhhh 

You can still dial 7777 and use the automated payment system. 

In relation to cancellation i have sent you a direct messaged. 

Regards

Aklima 

Please do not message me directly, as this is currently not being monitored.
R
Rank

I cant dial 7777 on my normal phone as I cap any spending outside my contract. I can't can' use the ID simcard to dial for some reason it isn't recognised/compatible with any device I have at home. 

 

In regards to the agents, it says the all busy, what's the best time to try? 

A
Rank
Userlevel 3
Badge +5

Hi @Rahhhhh 

I have responded to you  via direct message. 

Regards

Aklima

Please do not message me directly, as this is currently not being monitored.
Kehinde
Rank

my  account Number is 11548750 , as explained, the SIM CARD was stolen. Please cancel the SIM card

Kehinde
Rank

It was stolen 2 month ago

 

P
Rank
Userlevel 4
Badge +2

HI @Kehinde 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

I request not to message me directly, as this is currently not being monitored.
Kehinde
Rank

Hi Pearl,

I did not receive the message, please send it to my email.

koshinowo@aol.com or koshinowo@gmail.com

Many thanks

P
Rank
Userlevel 4
Badge +2

Hi @Kehinde 

You would have received a message in your profile inbox, please check for any notification you received.

Let me know if you still haven't received anything.

Thanks

Pearl

I request not to message me directly, as this is currently not being monitored.

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