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PAC Code Not Working

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Gijap
Rank

Hi ID mobile- also get the same PAC that I used to move to you a month ago. How to reset and get a valid one from you, not for my prior provider? 
thanks

Michelle
Rank
Userlevel 5
Badge +8

Hello @Gijap 

 

We’ll send you a private message on here so that we can verify your details and help you with your PAC code request.

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

Thanks. 

 

Michelle 

iD Mobile 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Gijap
Rank

Hello @Gijap 

 

We’ll send you a private message on here so that we can verify your details and help you with your PAC code request.

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

Thanks. 

 

Michelle 

iD Mobile 

Thanks, but I see no private message? 

Kash
Rank
Userlevel 7
Badge +7

Hi @KHADIJA,

I can see that we sent you a private message some time ago.

Please could you respond to our private message and we will assist you further.

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Gijap
Rank

Hi @KHADIJA,

I can see that we sent you a private message some time ago.

Please could you respond to our private message and we will assist you further.

Kash

thanks, but I do not have any private messages regarding this?

Will
Rank
Userlevel 6
Badge +8

Hi @Gijap,

 

I don’t know what’s gone on there sorry, but I have just sent you one now.

 

Cheers,

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

Hi,

I'm having the same issue, moving from ID new provider is saying the PAC is invalid, also the expiring date when I'm getting the PAC is yesterday. 

Will
Rank
Userlevel 6
Badge +8

Hi @Jonhj,

 

That doesn’t sound right at all.

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Will

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

PAC code is not working ,what can I do 

Kash
Rank
Userlevel 7
Badge +7

@Jack Ormrod,

If you are porting out from iD Mobile please ensure that you PAC is still in date.

PAC codes are valid for 30 days from the day they are generated.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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