Question

PAC not processed

  • 19 December 2020
  • 1 reply
  • 30 views
L
Rank

I switch to ID one week ago, PAC provided etc… Still my old number hasn’tbeen transfered. I have raised the issue in 4 occasions through the Live chat (lots of time waiting) and I was assure that it would be fix by yesterday, but didn’t happen.AGAIN

I also posted a question yesterday in the community but no answer received.

When I log into my account states that the number should have been transfered by the 15/12/2020.

As I explained in the live chat, I can not acces my bank and otrher services as they are link to my old number. At times of extreme vulneravility, I believe ID is leaving people in a very difficult situation.

What can you do to resolve this?

1 reply

Kevin
Rank
Userlevel 4
Badge +10

Hi there @Lillit28 

Sorry for not catching this one sooner, have things since resolved themselves?

If your iD Mobile account is showing that the number ported over to us then it may just be that your phone hasn’t refreshed to have the updated number showing.

A method that has worked in the past for others is as follows...
Turn off the phone > Take out your SIM
Turn the phone back on (no SIM) > Leave on for a few minutes.
Turn off the phone.  Pop the iD Mobile SIM back in the phone > Turn back on.

If you need further help still, please let us know and if need be we’ll send a private message to take a look at your account.
 

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