I spoke to someone in customer support and she told me to use exactly 8 characters and did not acknowledge that 8 was the minimum number. My password has a cap letter, 4 small case letters, 4 numbers and a £ symbol as a special character. My first iD password was similar with % as the special character. I tried changing my password again this morning on my laptop before I phoned iD and it rejected my new password about 3 times on the laptop and then it said my actual password was not quite right. That's the one I signed in with.
Is there a list of the accepted special characters somewhere in the main website. I can't find it. If passwords are rejected the pop up should show what is required for a password to be accepted.
This is my second Community ID as I could not log back in on my original Mabel identity. I used my email address as my username and that was not accepted. To avoid having to speak to another CS assistant I decided to register again in order to get help from actual users.
On the plus side, the Dashboard and Account details look great on the Laptop. Can't say for the app.
Can you please help.
Best answer by Ryan
You will not have to register again, the same account can be used on each device.
In regards to the special characters, we are working towards including more of them or even removing the restriction altogether and the site will be updated accordingly. We're sorry for this initial inconvenience and your feedback has definitely been taken on board.