proof of usage

  • 16 February 2021
  • 2 replies

Hi I need proof of usage for an insurance claim. How do I get this?

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2 replies

Userlevel 7
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Hi there @AmeliaB 

We’ll send you a private message on here now so that we can assist you further with that.

Simply click on your profile icon in the top right, then go to your private messages.

Userlevel 7
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A proof of usage document

Your insurance company may require this document to see that your phone has been in use since you took out the policy with them. This document must include the following details:

- Mobile Provider Letter head/ logo

- Your name and address

- Your make and model of phone

- Your IMEI number

- The first and last date your IMEI was used on their network


Insurance companies will not accept a forwarded email of the above details.

So you will need a pdf document or a hard paper copy.


You will need to ask iD Mobile for:

a Subject Access Request of all IMEI numbers used on your sim/Account

The Data Protection Act covers you for such a request