Question

Registering for an account - incorrect personal details

  • 22 April 2020
  • 5 replies
  • 223 views

When registering for a new account, I’ve put the correct details in but getting an error saying at least one of them is incorrect. 

Unfortunately due to covid-19 I can’t use the online help chat service or phone for help.

My contract upgrade period ends in a few weeks so I am looking to upgrade, but can only do so through the app. 

Looking at other cases, it seems like whats on the system may be different from what I am inputting. 

 Any help would be appreciated.  


5 replies

Userlevel 3
Badge +5

Hi @Imtiaz 

I have sent you a private message with more details. 

Regards

Aklima

Cant register but using correct details

Userlevel 6
Badge +8

Hi @Scoobydo2012,

 

Have you tried on a different device or browser at all?

 

What error message are you receiving?

 

Will

I am also unable to register - it says my new ID mobile number is not recognised on both the App and online. 

Userlevel 8
Badge +9

Hello @Imtiaz, @Scoobydo2012 and @EdenCooper - you’re probably being affected by issues with the iD back-end systems - see this page:

Let’s hope the iD team fix it quickly.  

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