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Rollover missing

  • 24 March 2022
  • 1 reply
  • 12 views

Hi

can I know why all my rollower data was deleted?


1 reply

Userlevel 7
Badge +10

Hi @Iveta Meiere,

Did you perform a plan change or an upgrade? When an old plan is replaced with a new plan, the data (and rollover) associated to the old plan is lost to make way for the data belonging to your new plan.

If you’re on a monthly contract plan, unused data will start to rollover again once you have had 1 full billing cycle on the new plan.

Ryan

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