I was made unemployed a little while ago and my payments on the account suffered. Then I managed to gain employment, and as I was then able to start making regular payments, this plandemic started. So, as a consequence, the call centers have been closed (understandably) but that leaves me (and other customers, evidently) unable to clear outstanding arrears and prevent any negative impacts on their credit ratings.Â
Also, the live chat option on the website isn't available.Â
The bill I wanted to sort out was just over £90, and is now almost £250. I have made reasonable attempts to pay this, but both the app and the website have stated that my account is closed and to speak to an advisor. I'm now stuck.
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Best answer by Mohammed
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