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Question

Sim Card and allowances

  • 27 April 2022
  • 2 replies
  • 26 views

Hi, I have just recently changed from a pay monthly to a sim only which gives me free calls and texts.

I have been getting messages from iD Mobile saying that I have used all of my call allowence. How is this?


2 replies

Userlevel 8
Badge +5

Not all calls come out of your free calls allowance.

Normally only calls to standard UK mobile numbers and UK numbers starting 01, 02, 03 are included as free.

Perhaps you’ve been calling numbers that aren’t free.

 

Userlevel 7
Badge +10

Hi @Peter Goldsmith,

In addition to @andewhite’s advice, if you have been calling chargeable numbers, you will need to ensure your bill cap is set high enough to allow the calls to be made once the cap has been reached. The bill cap can be changed through your app.

Ryan

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Why iD Mobile?