Solved

Sim not working

  • 27 January 2021
  • 3 replies
  • 80 views

Hi.I received my phone and the sim card doesn’t work, So i can’t register as i don’t know the number. I never received the welcome email. I checked everywhere, nothing. I need it sorted as soon as possible

icon

Best answer by Kevin 28 January 2021, 21:43

Hi there @Soul 

Have you recently bought a 24-month contract with us?  If so, then technically speaking that SIM should be working straight out of the box.

To help further we’ll send you a private message here now.

Simply click on your profile icon in the top right, then go to your private messages.
 

View original

This topic has been closed for comments

3 replies

Userlevel 7
Badge +10

Hi there @Soul 

Have you recently bought a 24-month contract with us?  If so, then technically speaking that SIM should be working straight out of the box.

To help further we’ll send you a private message here now.

Simply click on your profile icon in the top right, then go to your private messages.
 

I’m just guessing that if I have not received the letter with the ID phone number that the SIM was just sent blank without registering to the network, just blank.

Userlevel 7
Badge +10

We’ll send you a private message now so that we can take a deeper dive on this for you.

Simply click on your profile icon in the top right, then go to your private messages.