Solved

Uber App OTP text not being received

  • 13 September 2020
  • 15 replies
  • 135 views

I’ve downloaded the Uber app but for some reason the activation code isn’t coming through by text and they have advised that it maybe that iD have blocked it. 

icon

Best answer by Mohammed 14 September 2020, 14:38

Hello @John1401,

Sorry to hear that.

Have you recently joined and ported your number?

 

Double check that the number is correct on Uber’s registration process also.

Try restarting the handset and re-requesting this.

If you still have issues, please let us know so we can raise this.

 

Mohammed

View original

15 replies

Userlevel 7
Badge +9

Hello @John1401,

Sorry to hear that.

Have you recently joined and ported your number?

 

Double check that the number is correct on Uber’s registration process also.

Try restarting the handset and re-requesting this.

If you still have issues, please let us know so we can raise this.

 

Mohammed

Userlevel 2

How was this resolved, I’m having same issue?

Userlevel 6
Badge +8

Hi @dgilbert2 

 

Did you try all the steps mentioned by Mohammed on the post above?

 

Will

Userlevel 2

Hi @dgilbert2 

 

Did you try all the steps mentioned by Mohammed on the post above?

 

Yes, all steps checked.

Userlevel 7
Badge +9

Hi @dgilbert2,

Thanks for trying that. We’ll arrange for our Support Team to PM you now in regards to this issue.

Ryan

Userlevel 2

Thanks @Will , I have just responded to the PM.

Userlevel 6
Badge +8

Excellent, 

 

We’ll get back to that soon @dgilbert2.

 

Will

I have this same issue, I've tried the steps above, but no joy. Could.somekne help me please?

Userlevel 7
Badge +10

Sorry to hear that @Lisacla79, though sure thing we’ll help you here.

We’ve sent you a private message to assist from our side.

Simply click on your profile icon in the top right, then go to your private messages.

Sorry to hear that @Lisacla79, though sure thing we’ll help you here.

We’ve sent you a private message to assist from our side.

Simply click on your profile icon in the top right, then go to your private messages.

Hi, I don't seem to have received a private message from you. Thanks

Userlevel 6
Badge +8

hi @Lisacla79,

 

That would be because we didn’t send one for some reason. Just sent you one now though.

 

Sorry about that.

 

Will

Userlevel 1

Is there a resolution for this?

Userlevel 6
Badge +4

Hi @Leverz 

Are you having issues receiving the activation code to your phone? Did you try all the steps mentioned by Mohammed in the post above?

-Mohsin

Userlevel 1

@Mohsin, yes, or else I would not of posted.

Userlevel 7
Badge +10

Sorry for not responding to your reply here sooner @Leverz 

Just in case you’re still facing trouble with OTP’s we’ve sent you a private message so that we can have this looked at for you.

Simply click on your profile icon in the top right, then go to your private messages.
 

Reply