Hi,
I have lost the security code/ paperwork and log in details for my ID mobile account. I’d be grateful if you could send me details for how to access it.
Many Thanks
Neil O’Connell
Best answer by Rory
View originalHi,
I have lost the security code/ paperwork and log in details for my ID mobile account. I’d be grateful if you could send me details for how to access it.
Many Thanks
Neil O’Connell
Best answer by Rory
View originalHi
If you still need help logging into your account, the Live Chat team can help.
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on the page above, scroll down to see the Live Chat section.
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Thanks,
Rory
Hi
If you still need help logging into your account, the Live Chat team can help.
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on the page above, scroll down to see the Live Chat section.
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Thanks,
Rory
I have not received my sim and it’s been over a week. Live chat is busy and I also haven’t received confirmation of when my old number will transfer over so I have the same number. I provided the PAC Code at the time of ordering.
I have not received my sim and it’s been over a week. Live chat is busy and I also haven’t received confirmation of when my old number will transfer over so I have the same number. I provided the PAC Code at the time of ordering.
FYI, you can also get assistance by contacting iD Mobile privately on Facebook (using Messenger), or Twitter (by DM).
Their customer support agents work until 8pm on weekdays (6pm at weekends).
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