Question

Unable to Register 2nd Plan

  • 2 February 2022
  • 1 reply
  • 64 views

I have 2 plans and I have been trying to register the 2nd plan to upgrade it.  I understand that it needs to be linked to a separate email address, however when registering it says  “Oops, the details you've entered are incorrect. Please try again.”

The phone number is correct as is my surname and DOB, so not sure why it is saying incorrect.  How can I upgrade this plan if I can’t register to log-in?

Any help would be appreciated.

Thanks


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1 reply

Userlevel 5
Badge +6

Hey @CWolf, sorry for the delay in getting back to you.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Thank you,

Rory

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