Question

unexpected plan change

  • 7 July 2021
  • 1 reply
  • 12 views
J
Rank

My plan seems to have changed from 10gb per month to 3.8, at least this is how it is showing in the app. How could this happen?

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1 reply

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Jfarmer89,

Have you recently:

 

Upgraded

Changed your Direct Debit date

Changed your plan?

 

Were you previously on a 10GB plan or did you just switch to the 10GB plan this month? 

If the above is true, then it’ll be due to receiving a pro-rata allowance due to the plan change.

Mohammed

 

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