Question

Urgent Contact details

  • 28 December 2020
  • 3 replies
  • 30 views
A
Rank

My on-line sign up for a new ID account has gone wrong when almost complete. How do I speak to someone to evaluate the current position?

Aussie2

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3 replies

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Aussie2 

We are sorry to hear this. Have you tried to reset your account? You can speak to our Live Chat team who will be able to assist you with this.

Live Chat | iD Mobile Network

 

-Mohsin

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank

Thank you Mohsin.

I eventually got through to LiveChat after at least a dozen attemps.  Before that clicking on ‘LiveChat’ did nothing.
Is it possible that LiveChat was overloaded/inadequately staffed?  
I’ve solved the problem by abandoning my attempts to order a new SIM-only .contract.
[When visiting the Comunity page I noticed that there are a very large number of problems posted and have decided not to join ID].

Aussie2

Ryan
Rank
Userlevel 6
Badge +10

Hi @Aussie2,

I’m sorry to see that you have not been able to go ahead with your order. Sometimes our Live Chat team may be unavailable even though it is properly staffed and during certain periods it can become busy so we advise on trying the feature at a later time.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
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