Question

verification codes - Klarna OTP

  • 4 October 2020
  • 5 replies
  • 1843 views

Hi I have been trying to receive a verification code to make payments/access my Klarna account for a couple of days now and despite having no problems with this process before it now doesn’t seem to be working. I have contacted Klarna and they seem to think it is problem with my network possibly blocking text massages from Klarna. Could you look into this for me? Thanks


5 replies

Userlevel 7
Badge +10

We’re sorry to hear you’ve had problems there @Jessicaslack 

Do you know if you’ve been able to receive other OTP texts like these just fine since you’ve been with us?

We’ll send you a private message on here now so that we can have our Tech Team look at this.  Please click your profile and go to your inbox to get back to us there.

Hello, I am experiencing the same things, No SMS text is coming through AT ALL. 

Userlevel 5
Badge +8

Hello @abic 

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

Michelle 

iD Mobile 

Hello, I am experiencing the same things, No SMS text is coming through AT ALL

Userlevel 7
Badge +9

Hello @Skintcash,

Are you able to send SMS messages fine?

Have you just joined our network?

Are you using an iPhone /iMessage or Android? If iPhone, try turning off iMessage and trying.

Try calling someone and make sure that it’s that number they are texting. 

Mohammed

 

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