Question

verification codes - Klarna OTP

  • 4 October 2020
  • 7 replies
  • 4558 views
Jessicaslack
Rank

Hi I have been trying to receive a verification code to make payments/access my Klarna account for a couple of days now and despite having no problems with this process before it now doesn’t seem to be working. I have contacted Klarna and they seem to think it is problem with my network possibly blocking text massages from Klarna. Could you look into this for me? Thanks

7 replies

Will
Rank
Userlevel 6
Badge +8

Hi @Nancy Carey,

 

Just a few questions sorry:

 

Are you new to iD Mobile?

Have you recently ported a number into us?

Are other OTP messages working as expected?

 

Cheers,

 

Will

 

Just a few quetions sorry Nancy?

 

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Nancy Carey
Rank

I can't get OTP codes from Klarna. Had no issues before. 

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Skintcash,

Are you able to send SMS messages fine?

Have you just joined our network?

Are you using an iPhone /iMessage or Android? If iPhone, try turning off iMessage and trying.

Try calling someone and make sure that it’s that number they are texting. 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
Rank

Hello, I am experiencing the same things, No SMS text is coming through AT ALL

Michelle
Rank
Userlevel 5
Badge +8

Hello @abic 

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

Michelle 

iD Mobile 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank

Hello, I am experiencing the same things, No SMS text is coming through AT ALL. 

Kevin
Rank
Userlevel 4
Badge +10

We’re sorry to hear you’ve had problems there @Jessicaslack 

Do you know if you’ve been able to receive other OTP texts like these just fine since you’ve been with us?

We’ll send you a private message on here now so that we can have our Tech Team look at this.  Please click your profile and go to your inbox to get back to us there.

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