Hi
about 18mths ago I spoke to cancel my sons contract ( Samsung phone ) he had smashed it so we decided to pay that contract up and purchase a iPhone 6s .
Checking my bank balance I noticed that the payment has always been taken out even tho the phone hasn’t been used in the whole of that time ...
I can’t get through to anyone on live -chat or by speaking to someone
can you help
Best answer by Kevin
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+10
Hi there
We’ve sent you a private message to look into this further for you.
If we can see evidence of you having spoken to someone 18 months ago about cancelling that account then we may be able to backdate charges you’ve received.
If you hadn't notified us you needed it cancelling though, then all services would remain active until you tell us otherwise.
To reach the message we’ve sent though. Simply click on your profile icon in the top right, then go to your private messages.
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