Your iD Mobile Account & App
Registering for the app and My Account, features, technical support
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If you're having an issue registering your account on the iD Mobile App or My Account online, we've outlined a few common problems below, along with some tips to help guide you through the process. Step 1. Personal Details Here we ask for your details. We will ask for the following: Mobile number:Last name:Date of birth:Last name and date of birth - please use the details of the person who purchased the plan, as their details will be registered on our system. Mobile number - if you haven't transferred your phone number to iD, please ensure you’re using your new iD phone number. This can be found on your invoice or on the 'Welcome' email we sent you.If you've just transferred your number over to iD, the transfer may not have completed yet. Moving your number over to iD Mobile is usually done the next working day, depending on when you requested the transfer. The table below will show you how long your transfer should take depending on when you requested it. Give us your PAC by: Day
Once registered, you can use the same user name and password for both. The perk of the app is that we have created other ways for you to log in so it is more convenient for you when on the move.To log in to My Account online, simply enter your Username (this will be your email address), and your password. Continue searching on our Community orSpeak to us on Live Chat.
Both the iD Mobile app and My Account online give you access to the same features and services. With the iD Mobile App you can manage your account on the go, it's free to access wherever you are in the world.Here are a few things you can do on the iD Mobile App and My Account online:Use a PAC (to bring across your number) or a STAC to switch to iD Check your allowances and usage View and download your bills Set or change your Bill Cap Make a manual payment or amend your Direct Debit details Buy minutes and data add-ons Change, upgrade or end your plan Manage your services: Voicemail, International Calling, Roaming, Adult Content and Premium Calls Report your SIM lost or stolen Update your billing address or email Activate an upgrade or replacement SIM card View our FAQs Download the iD Mobile AppIf you're an Android user, download the app here.If you're an iOS (Apple) user, download the app here.If you’re a Huawei user, download the app here. Once you've downloaded it, you just need to
Hi, I've received 2 texts from My3 over the last 2 days suggesting that I have applied for an account with My3, which I havent, one of these even gave me a password for my apparent account. It says I should contact immediately if I didn't apply for a My3 account, so what would you suggest that my next step is? Many Thanks
Hi there I am trying to port my number to a new network provider and I am receiving an invalid PAC when using the ID Mobile app and the SMS service. My code starts with TEL and I understand it should start with VTM. Can someone assist me with getting a valid PAC please? Thanks in advance
Hello, My mom registered her name as well as her billing details to my iD Account and I want to change it to my name as well as my own billing details. I've seen that I'm able to change the profile details but not the account name. I'm able to change the billing details but since I can't change the account name, it's not able to change. How do I solve this problem?
My son's mobile phone is on an ID account, which I control and monitor via the app. I have just got my daughter a mobile phone, which is also on an ID account and I need to be able to control and monitor this also, as I do for my son. How can I add my daughter's phone to the existing account? If this cannot be done, how do I set up a second account to monitor her phone usage - without using a different mobile number?
If you can’t remember your password, follow the below instructions to reset it:Visit the login page on the iD App or My Account online. Click ‘Forgotten your password?’ Enter your Username or Email and click submit. Enter – Mobile Number (Number active on your SIM). Account holder’s last name (Last name of person that purchased the account). Account holder’s date of birth (Last name of person that purchased the account). Click ‘Submit’. We’ll send you a Verification Code by text. Enter the code and click ‘Submit’. You’ll then be asked to enter a new password. Then click ‘submit’. Continue searching on our Community orSpeak to us on Live Chat.
I have been having a nightmare logging into the iD app on my phone despite taking care entering a password that works in my iD account on my laptop. It asks for a Username or email address and password and then rejects it for an incorrect username. I entered my email address and password and by now I have had 5 failed attempts and am locked out for another 30 minutes. There is no option to reveal the password and I cant resize or use the screen in landscape mode. I spoke to someone in customer support and she told me to use exactly 8 characters and did not acknowledge that 8 was the minimum number. My password has a cap letter, 4 small case letters, 4 numbers and a £ symbol as a special character. My first iD password was similar with % as the special character. I tried changing my password again this morning on my laptop before I phoned iD and it rejected my new password about 3 times on the laptop and then it said my actual password was not quite right. That's the one I signed i
Why can't additional sims for other family members be added to my account. The lady ( who was not that helpful) on phone insisted to get two further sims i required two further credit checks, less than ideal for your credit score having two checks one after another. Can these not be added to my existing account?
As well as an active iD Mobile connection, we’ll ask you for the below information.Mobile Number – use the mobile number that is currently active on your SIM card, if you are in the process of transferring your number over to ID, and the transfer has not yet completed, then use the ID number that has been provided to you. If you have already successfully transferred over your number then use the mobile number you transferred over.Alternatively, if are keeping the number we provided to you, then use the mobile number that appears on your sales invoice. This number can be found on your sales invoice.Account Holder’s Last Name and date of birth – This is the last name and DOB of the person that purchased the iD Mobile account, if the plan has been given to you by someone, you will need their details to register. Continue searching on our Community orSpeak to us on Live Chat.
hi. I took a SIM out with car phone warehouse. the said it is all working and I went home. I put the SIM in and it was not registered on network. I called id they said they could not find an account in my name. I went back to car phone warehouse and they gave me a new SIM with temporary number while mine transferred. I got home again not working. I call id they can't find my account. I go back to car phone warehouse. they ring there main branch and the guy said it needs activating manually. they did that and sent me home saying it will work in 2 days. 2 days later I go back and it's still not working. however I did revive an 8 digit verification code from I'd on it but all numbers I try to call at not recognised even 7777. I return to car phone warehouse. he calls id and tells them the story. id said I must register on the I'd app to finalise the number change over and it will all work and send me off again. I get home and try to register an account only the 8 digit verification number
I need to verify my PayPal account however none of the texts or calls sent are coming through, I have looked into this and apparently one of the reason for this may be because my mobile service is blocking short numbers.I however cannot confirm this as I have been unable to talk to an actual human who can confirm or deny if this is the case.I need to know of this is a problem on IDs end or PayPal.
Hi I have been trying to receive a verification code to make payments/access my Klarna account for a couple of days now and despite having no problems with this process before it now doesn’t seem to be working. I have contacted Klarna and they seem to think it is problem with my network possibly blocking text massages from Klarna. Could you look into this for me? Thanks
App has worked fine for over 6 months. Today I opened it and when entering pin got repeatedly an oops app network connection problem. Deleted and reinstalled app and now can't do anything at all as immediately on opening I get 'Alert. Unable to connect to the server. Please check the network settings'. Other apps. Internet and email fine. Tried with Wi-Fi and mobile data. Any ideas? Thanks
When I was with virgin I had mine and my son's phones showing up on the same account, so I only had to login once and from there I could look at each phone separately - is this possible with iD mobile? It is a real pain to have to remember 2 sets of login details login and out again to check usage & bills etc.
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