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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,539 Topics
  • 5,707 Replies
1539 Topics
NicSC
Civilian
NicSCCivilian
asked in Your Phone & SIM.
Unable to download ESim

My daughter has recently set up a new account with ID Mobile.  She requested an ESim as we thought her phone was compatible - turns out it isn’t.  She now needs ID Mobile to send her a physical Sim as she can’t use the ESim.  She has spent hours on chat but as been unable to get past the security questions.  When setting up her account, ID Mobile has taken her delivery address as the main account address (it was entered correctly).  She doesn’t have anything to prove she lives at the delivery address as it is her student residence.Does anyone have any good ideas how this can be sorted.  She has been to Currys and they didn’t have a clue.  Chat is useless.  She just needs to talk to a physical person.Thanks

1
Tom
iD Mobile Employee
2 days ago
L
Civilian
LuthfurCivilian
asked in Your Phone & SIM.
transaction number

I would like you to send me my transaction number, so that I can bring my old number to your network. I can't find it anywhere. Thanks 

1
Tom
iD Mobile Employee
20 hours ago
J
Civilian
Josh HallCivilian
asked in Your Phone & SIM.
Been 24 hours and my phone still hadnt switched nubers even thiougj myschedule date was yesterday

Need my phone to switch ??? to my old number sent pac code two days ago and scheduled for yesterday ? need my old phone number for clients 

0
J
Civilian
1 day ago
B
Newbie
BradWSNewbie
asked in Your Phone & SIM.
iPhone 16 Pro - iMessage activation error

Hi Everyone, I think there a few of us here with the same issue.  I am unable to activate iMessage or Facetime on my Iphone 16. I have tried all of the resolution steps, none have worked. It’s now been 48 hours not fixed.  I’ve tried to raise a ticket to technical support via live chat. They advised me this is a known issue and would not raise a technical ticket for me as they are working on a fix “for all iphone 16” users.  Has anyone else had this feedback? They would not provide a timeline for the resolution. Brand new phone, can’t even use the functionality properly. Also spoke to apple who have advised everything is fine their end. Extremely frustrating as for some people they seem to be able to raise a ticket and get it fixed, others not.  Hoping a member of staff/community can respond appropriately as live chat aren’t the most helpful. Thanks. 

0
B
Newbie
1 day ago
E
Newbie
elizabethab1996Newbie
asked in Your Phone & SIM.
URGENT | Proof of Usage

Hi, My phone was stolen and I need proof of usage asap. Please can you provide this to me via email?

2
Tom
iD Mobile Employee
8 days ago
Lee Waters
Newbie
Lee WatersNewbie
asked in Your Phone & SIM.
replacement sim not activated

My daughters new sim is not receiving the activation code text when I try via the link. Can someone please activate it?

1
Lee Waters
Newbie
2 days ago
Kelley Olsen
Civilian
Kelley OlsenCivilian
asked in Your Phone & SIM.
Query

Nbjgyfrscytetihcchj

1
Kash
iD Mobile Employee
7 months ago
E
Civilian
Emma20242024Civilian
asked in Your Phone & SIM.
No signal or service

Hello,I signed up to ID moblie last week and received my SIM card and transferred my old number over this week. I have 5G but no signal or actual service on my new SIM card. It will not allow me to make calls or receive them or text messages. Nor will it let me open FaceTime etc. I have restarted my phone many times and did a software update. Nothing is working. Please could I have some assistance and help.Thanks

1
Matthew T
iD Mobile Employee
9 days ago
Dylanlittle100
Civilian
Dylanlittle100Civilian
posted in Your Phone & SIM.
dylanlittle100

Hi I have just joined id mobile today however I would like to keep my old number which I previously used when I was with Vodafone if you could help me change from this new number to my previous one that would be great thank you 

1
Tom
iD Mobile Employee
1 month ago
O
Newbie
Owain784Newbie
asked in Your Phone & SIM.
unable to log into account as phone number not recognised

Got a new phone and sim but can't log into account as phone number is not recognised. Been on chat and then got a replacement sim but can't activate that without being able to log into account.  Looking at sim details on phone it shows as no number. I have emergency calls only. Thankfully I still have my previous phone still connected to EE but want to close that account. 

1
Tom
iD Mobile Employee
17 days ago
Moira Dunn
Civilian
Moira DunnCivilian
posted in Your Phone & SIM.
moiradunn

I am trying to set up id account I am having problems with setting up

1
Tom
iD Mobile Employee
5 months ago
Bilkis Siddat
Civilian
Bilkis SiddatCivilian
posted in Your Phone & SIM.
back camera cracked

My back camera has got a crack in it. Can I get it repeired 

1
Matthew T
iD Mobile Employee
4 months ago
Charlotte Wood
Civilian
Charlotte WoodCivilian
posted in Your Phone & SIM.
help

Someone is ment to phone me 

1
Kash
iD Mobile Employee
10 months ago
Thomas Watt
Civilian
Thomas WattCivilian
asked in Your Phone & SIM.
Text

Every time I send a text on my new phone it says ill be charged for this! Can anyone help? 

1
Kash
iD Mobile Employee
6 months ago
Kyle Mcnaughton
Civilian
Kyle McnaughtonCivilian
asked in Your Phone & SIM.
about sim card

Why has my sim card stopped me from seeing graphic images etc as it's got a block and how do I remove the block 

1
Tom
iD Mobile Employee
1 month ago
Samjay
Newbie
SamjayNewbie
asked in Your Phone & SIM.
my number is supposed to be transferred over but nobody can phone me

Why can people still not be able to phone me.

2
Samjay
Newbie
6 days ago
Paul Evans
Civilian
Paul EvansCivilian
posted in Your Phone & SIM.
can't do d/d anymore

My bank take my money b4 I can pay my d/ds .Am unable to get new bank acc at moment because of my ex wife. I am able to pay early to make sure my account stays with out debt this is all I can do until  citizens advice can help me get my case in front of a judge. Yous P. Evans

1
Tom
iD Mobile Employee
9 months ago
S
Newbie
Schree1Newbie
asked in Your Phone & SIM.
Texts reported as not delivered.

Texts have always reported as not delivered although most do get through. I cannot rely that they have.

1
Lauren
iD Mobile Employee
3 days ago
Alex Evenett
Civilian
Alex EvenettCivilian
asked in Your Phone & SIM.
phone not on trade in

Hi  I've just upgraded to an iPhone and I can't trade my phone in on the online system as it's not showing up with typing the model or IMEI number. It's an oppo find x5 pro that's I'd like to trade  Alex 

1
Kash
iD Mobile Employee
17 days ago
C
Newbie
CrsimaoNewbie
asked in Your Phone & SIM.
Unable to register on movile app

I’ve been trying to register my account on the mobile app but keep getting the same error message, that my details are incorrect, even though they are correct. Desperately need help please.

1
Tom
iD Mobile Employee
9 months ago
T
Civilian
tobmasoCivilian
asked in Your Phone & SIM.
received text on temporary number before porting and now i cant call or text that contact

before porting my number using a PAC code, one of my contacts sent a text to the temporary number which came through until the number from my old phone had ported successfully. As of now, 3 days after porting the number i still cannot text or call this contact but i can receive texts and calls. All other contacts work completely fine.

0
T
Civilian
1 day ago
Wayne Jones
Civilian
Wayne JonesCivilian
posted in Your Phone & SIM.
Can't send message with iD - error 38

EE have sent we a text I needed to respond to, but I get the above error when I try. The msg centre is correct.Other posts suggest it's incompatible with short codes. But iD need to get real an support this asap.

1
Matthew T
iD Mobile Employee
2 months ago
Guy Milner
Civilian
Guy MilnerCivilian
asked in Your Phone & SIM.
All my details are wrong so cant transfer puk or register?

The problem I think may be with ID Mobile as I think my details are correct.  So I can't use my iPhone,  Cant transfer put or can't even register. So what can I do?  What am I paying for?   Please help?

1
Kash
iD Mobile Employee
11 months ago
Judith Shaw
Newbie
Judith ShawNewbie
posted in Your Phone & SIM.
hi

Replacement SIM card needed for Doro phone 

3
Tom
iD Mobile Employee
14 days ago
Tony Bone
Civilian
Tony BoneCivilian
asked in Your Phone & SIM.
Network Crashed

I have had not network availability since 1pm. I live in Hertfordshire any ideas when this will be rectified 

1
Kash
iD Mobile Employee
10 months ago
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